Frequently Asked Questions
General Questions
What makes 100% Pure different?
We formulate our products with only the highest-quality natural and organic ingredients, avoiding synthetic chemicals, artificial fragrances, and harsh preservatives. Our mission is to provide clean, effective skincare and cosmetics.
Are your products cruelty-free?
Yes! We are proudly Leaping Bunny certified and never test on animals.
Where are your products made?
All our products are crafted in the USA with globally sourced natural ingredients.
Ordering & Shipping
How long does shipping take?
Processing times are typically 1–3 business days. Delivery times vary based on location and shipping method selected at checkout.
Do you ship internationally?
Yes! We offer worldwide shipping. Duties and taxes may apply depending on your country’s regulations.
Can I modify or cancel my order?
We process orders quickly, so changes/cancellations must be requested immediately via the Contact Us form. We’ll do our best to accommodate your request.
Returns & Exchanges
What’s your return policy?
We offer a 30-day return policy for unused, unopened products. Original shipping fees are non-refundable.
How do I initiate a return?
Visit our Returns Center at 100andpure.com to start the process.
Product Questions
Are your products safe for sensitive skin?
Our formulations are gentle and free of common irritants, but we recommend patch-testing new products.
How should I store my products?
Keep them in a cool, dry place away from direct sunlight to maintain freshness.
Why don’t you use synthetic preservatives?
We rely on natural preservatives like vitamin E and rosemary extract to ensure shelf stability without compromising purity.
Account & Technical Support
How do I reset my password?
Click “Forgot Password” on the login page or update it in your Account Settings.
My discount code isn’t working. What should I do?
Ensure the code is entered correctly and check its terms (e.g., minimum purchase requirements). Contact us for further assistance.